Automate. Collect. Retain
Manual retry processes are slow, inconsistent, and staff-dependent. Every day without follow-up is revenue lost.
Repetitive, manual collections work pulls skilled staff away from roles that drive real value for the business.
When volume spikes, manual processes
can't keep up. Without automation, follow-up sequences fall behind and missed payments go uncontacted.
Without real-time reporting, finance
teams are working from yesterday's data —
unable to act on arrears before they
become write-offs.
PayBrix replaces disconnected point solutions with a single, end-to-end digital
collections engine built for the insurance market.
Motor, home, health, and protection each with real-time balance, days outstanding, and recovery rate.
Open rates, click-throughs, and payment conversions per channel. Know which message and timing works.
Every transaction logged, time stamped, and structured ready for audit without manual extraction.
Customers pay when it suits them - your dashboard tracks every transaction around the clock.
Our team can configure your
templates to meet regulatory requirements - wording, timing, and channel guidance built in and updated as rules evolve.
Embedded payment links accepted across Visa and Mastercard. Policyholders pay in one tap — from any device, any time.
Recovered payments flow back to your policy administration system automatically — no manual data entry or overnight batch.
Configurable escalation ladders create urgency without over-communicating. Sequence logic prevents regulatory exposurefrom excess contact.
Short, branded payment reminders with embedded click-to-pay. Delivered in under 60 seconds from the trigger event. Optimal for arrears Day 1–3. 98% open rate.
Professionally formatted notices, automatically archived and ready for review designed for formal communication requirements.
Communications delivered outside standard business hours when engagement and payment rates are highest. No staff involvement required.
Every message sent from your domain, your sender name, your brand identity. Policyholders interact with your brand throughout the collections journey.
Our trained agents handle difficult cases — arrears negotiation, payment arrangements, and debt management so your team doesn't have to..
Convert at-risk policyholders before they lapse. Retention specialists handle payment arrangement negotiation and goodwill contact for high-value accounts.
Renewal cycles concentrate volume into short windows. Our inbound overflow team handles the surge — so your own staff stay focused on complex work.
Accounts that don't resolve through digital channels are automatically escalated to our managed team — no manual list management, no dropped cases.
From first conversation to first payment cycle —
typically within weeks, not months.
30-minute scoping session with our team.
We map nyour current collections workflow,
PAS system, and billing cycle peaks.
Our team connects PayBrix to your PAS
and payment gateway. Zero local IT install
we handle all gateway integrations.
Configure dunning templates, escalation
sequences, and your branded outreach
ready for regulatory audit from day one.
Your automated collections engine runs 24/7.
Most clients process their first payment cycle
within weeks of sign-off.
. PAS system details & API credentials
. GDPR data processing agreement
. Payment gateway provider
. CBI authorisation number
. Current dunning notice templates
. 12-month arrears & lapse rate data
Partnering with brands that trust us
PayBrix allows us to automate our services
and, with multiple points of contact to the
customers, means we don't have to worry
about what was previously a time-consuming,
labour intensive job
We've been able to reassign staff to more
value-added roles while also increasing our
on-time payments. The comprehensive real
time reports have also cut down on our
accounts administration
Most clients see improvement within the first payment cycle — and the real-time dashboard lets you track it from day one.
Very little. Most integrations are handled by us. Your IT team typically needs to sign off once, not run a project.
Yes. Fully white-labelled — your logo, your colours, your brand throughout the entire collections journey.
Very little. Most integrations are handled by us. Your IT team typically needs to sign off once, not run a project.
Those accounts are automatically escalated to our managed collections team — no dropped cases, no manual handoff.
PayBrix is hosted in a fully PCI and ISO compliant data centre, handled in line with GDPR requirements.
